--- title: "Amazon scam messages: how to spot a fake | TapSafely" url: https://tapsafely.com/scams/amazon-scam-messages source: TapSafely description: "Is that Amazon message real? The warning signs, Amazon's real websites, how to check safely and where to report a fake." --- [Home](https://tapsafely.com/)/[Scam guides](https://tapsafely.com/scams/)/[Brand scams](https://tapsafely.com/scams/brands)/ Amazon # Amazon scam messages: how to spot a fake Scammers copy Amazon because millions of people use it. Here's how to tell a fake Amazon message from a real one, and what to do if you already clicked. By the TapSafely editorial team · Updated 16 September 2026 ## In short Amazon says it will only take payment on its website, in its app or in its physical stores, never over the phone or by email, and it will never ask you to buy gift cards. It also says it will not ask you to install software or give remote access to your device to get customer service. **Most common fake:** Fake order confirmations or shipping updates for purchases you did not make. **Safest check:** Open the Amazon app or type the Amazon website address yourself and check Your Orders. Example · fake Amazon message · Illustrative, links disabled Amazon: An order for Apple iPhone 16 Pro was placed on your account. If this was not you, cancel within 24 hours at amazon-order-cancel[.]help/verify An example fake Amazon message with the warning signs highlighted. ## What Amazon says Amazon says it will only take payment on its website, in its app or in its physical stores, never over the phone or by email, and it will never ask you to buy gift cards. It also says it will not ask you to install software or give remote access to your device to get customer service. Source: [Amazon](https://www.aboutamazon.com/news/retail/how-to-avoid-amazon-scams) ## Common fake Amazon messages - Fake order confirmations or shipping updates for purchases you did not make - Calls or messages claiming a problem with your account that needs your password or a one-time code - Fake refund offers or product recall emails with links to non-Amazon websites - Requests to pay with gift cards or to install remote access software - Job offers promising high daily pay for simple remote tasks ## Amazon's real web addresses Genuine Amazon links and emails use these domains. Look at the part just before the first single slash: **amazon.com** is real, but **amazon-support-center.com** or **amazon.com.account-check.top** are not. - **amazon.com** - **amazon.jobs** Scammers can also hide a fake link behind real-looking text. [Learn how to read a web address](https://tapsafely.com/scams/phishing-links). ## How to check a Amazon message safely 1. Open the Amazon app or type the Amazon website address yourself and check Your Orders 2. Look in the Message Center in your Amazon account, where genuine Amazon messages also appear 3. In Gmail, Yahoo and other common email apps, look for the Amazon smile logo icon next to genuine Amazon emails 4. Do not call phone numbers from an unexpected text or email, contact Amazon through its app or website instead ## How to report a fake Amazon message - Report a suspicious message, call or website using the report a scam page at amazon.com/reportascam. [Official details on trustworthyshopping.aboutamazon.com](https://trustworthyshopping.aboutamazon.com/focus/scam-prevention) - Email reportascam@amazon.com, which also works if you are not an Amazon customer. [Official details on trustworthyshopping.aboutamazon.com](https://trustworthyshopping.aboutamazon.com/focus/scam-prevention) Also report it to the official fraud service in your country. [See the worldwide list](https://tapsafely.com/been-scammed#where-to-report). ## If you clicked, paid or shared details ### Act quickly. It makes a difference. 1. If you entered card or bank details, call your bank now using the number on your card, and ask them to block the card. 2. If you entered a password, change it on the real Amazon website or app and turn on two-step verification. 3. Expect follow-up calls or messages pretending to help. Never share one-time codes or move money to a "safe account". 4. Report the scam, then delete the message. More help: [Phishing links and fake login pages](https://tapsafely.com/scams/phishing-links) and [what to do after a scam](https://tapsafely.com/been-scammed). ## Questions people ask Does Amazon send messages asking for payment or personal details? Amazon says it will only take payment on its website, in its app or in its physical stores, never over the phone or by email, and it will never ask you to buy gift cards. It also says it will not ask you to install software or give remote access to your device to get customer service. How can I check if a Amazon message is real? Open the Amazon app or type the Amazon website address yourself and check Your Orders. Look in the Message Center in your Amazon account, where genuine Amazon messages also appear. In Gmail, Yahoo and other common email apps, look for the Amazon smile logo icon next to genuine Amazon emails. Do not call phone numbers from an unexpected text or email, contact Amazon through its app or website instead. How do I report a fake Amazon message? Report a suspicious message, call or website using the report a scam page at amazon.com/reportascam. Email reportascam@amazon.com, which also works if you are not an Amazon customer. I clicked a link in a fake Amazon message. What should I do? Don't enter anything else. If you typed card or bank details, call your bank now using the number on your card. If you entered a password, change it on the real website and turn on two-step verification. Then report the message and delete it. ## Official sources and further reading We check our pages against official advice from the organisations themselves and from government agencies. - [6 tips to help you spot and avoid scams impersonating Amazon](https://www.aboutamazon.com/news/retail/how-to-avoid-amazon-scams) (Amazon) - [How Amazon Protects Customers from Scams](https://trustworthyshopping.aboutamazon.com/focus/scam-prevention) (Amazon) - [The latest scam trends from Amazon](https://trustworthyshopping.aboutamazon.com/amazon-scam-trends) (Amazon) ### Got a message like this? Paste the message or link Check it free ### Still unsure? Describe what happened and our AI assistant will help, in any language. Ask TapSafely ### Seen this scam? Your report helps warn people in your area. [Report it](https://tapsafely.com/report) ### Free check tools - [Link checker](https://tapsafely.com/link-checker) - [QR code checker](https://tapsafely.com/qr-code-checker) - [Screenshot checker](https://tapsafely.com/screenshot-scam-checker) - [Scam glossary](https://tapsafely.com/scam-glossary) ## Related [Guide ### Phishing links and fake login pages Learn the one skill that stops most scams: reading who really owns a link. With examples of look-alike addresses and fak… Read guide](https://tapsafely.com/scams/phishing-links)[Brand alert ### PayPal scam emails: how to spot a fake PayPal says genuine messages address you by the full name on your PayPal account, and that passwords and verif… How to spot it](https://tapsafely.com/scams/paypal-scam-emails)[Brand alert ### Netflix scam emails: how to spot a fake Netflix says it will never ask for your card numbers, bank details or Netflix password in a text or email. 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