In short
Most common fake: Fake fraud alert asking you to confirm a large purchase.
Safest check: Do not tap the link; open the Chase app or type chase.com into your browser yourself.
Where to report it: Forward suspicious emails that claim to be from Chase to phishing@chase.com.
What Chase says
Chase says it will never ask you to send money to yourself, and it will not ask you to send it your personal or account details. If a text, email or call about your account worries you, Chase asks you to contact it using the number on your card or statement. Source: Chase
Common fake Chase messages
These are the 5 shapes a fake Chase message usually takes. They are listed in the order we see them most often, and none of them is something Chase itself does.
- Fake fraud alert asking you to confirm a large purchase
- Text saying your account is locked with a link to sign in
- Caller posing as Chase staff who says your account has been hacked
- Request to move money to a new 'secure' account or send it to yourself with Zelle
- Request to share a one-time passcode to stop a payment
Chase's real web addresses
Genuine Chase links and emails use these domains. Look at the part just before the first single slash: chase.com is real, but chase-support-center.com or chase.com.account-check.top are not.
- chase.com
Scammers can also hide a fake link behind real-looking text. Learn how to read a web address.
How to check a Chase message safely
- Do not tap the link; open the Chase app or type chase.com into your browser yourself
- Call the number on the back of your card or on your statement
- Never send money to yourself or to a 'safe' account because someone told you to
- Treat Zelle, wires and gift cards like cash, since money sent to a scammer is hard to get back
How to report a fake Chase message
- Forward suspicious emails that claim to be from Chase to phishing@chase.com. Official details on chase.com
- Forward the scam text to SPAM (7726) to alert your mobile carrier. Official details on chase.com
- Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov. Official details on reportfraud.ftc.gov
Also report it to the official fraud service in your country. See the worldwide list.
If you clicked, paid or shared details
Act quickly. It makes a difference.
- If you entered card or bank details, call your bank now using the number on your card, and ask them to block the card.
- If you entered a password, change it at chase.com, typed into your browser yourself, and turn on two-step verification. Do not use any link from the message.
- Expect follow-up calls or messages pretending to help, sometimes claiming to be from Chase security. Never share one-time codes and never move money to a "safe account".
- Forward suspicious emails that claim to be from Chase to phishing@chase.com, then delete the message.
More help: Bank impersonation and “safe account” scams and what to do after a scam.
How to protect yourself next time
Watch for anyone using your identity
If you shared ID documents, card details or a Social Security number, monitoring can alert you when someone opens credit or accounts in your name.
Free: In the US, a credit freeze at Equifax, Experian and TransUnion is free and blocks most new-credit fraud. Elsewhere, ask your bank and your credit reference agency about fraud alerts.
- Aura Partner link US identity theft protection with credit monitoring and fraud insurance.
Take your details off data broker sites
Scammers buy phone numbers, home addresses and family details from people-search and data broker sites. The less of that is public, the fewer and less convincing the scam messages you get.
Free: You can ask each site to delete your details yourself. In the EU and the UK, data protection law gives you that right.
- Incogni Partner link Sends removal requests to data brokers for you, and keeps sending them.
Compare the tools that help, and what each costs
Links marked Partner link may earn us a commission, at no cost to you. It never changes our advice, and the free option always comes first. Affiliate disclosure.
Questions people ask
Does Chase send messages asking for payment or personal details?
Chase says it will never ask you to send money to yourself, and it will not ask you to send it your personal or account details. If a text, email or call about your account worries you, Chase asks you to contact it using the number on your card or statement.
How can I check if a Chase message is real?
Do not tap the link; open the Chase app or type chase.com into your browser yourself. Call the number on the back of your card or on your statement. Never send money to yourself or to a 'safe' account because someone told you to. Treat Zelle, wires and gift cards like cash, since money sent to a scammer is hard to get back.
How do I report a fake Chase message?
Forward suspicious emails that claim to be from Chase to phishing@chase.com. Forward the scam text to SPAM (7726) to alert your mobile carrier. Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov.
I clicked a link in a fake Chase message but did not enter anything. Am I at risk?
Opening a link is far less serious than filling one in. Close it, and if you need your account, reach it by typing chase.com yourself. Clicking does tell the sender your number is live, so expect more messages for a while: forward suspicious emails that claim to be from chase to phishing@chase.com.
Have you had this one?
Tell other people what the message said and how it reached you. It helps someone recognise it before they tap.
No stories yet. Yours could be the one that warns someone.
Official sources and further reading
We check our pages against official advice from the organisations themselves and from government agencies.
- How to spot scams (Chase)
- How you can protect yourself (Chase)
- What is smishing (Chase)