In short
Chase says it will never ask you to send money to yourself, and it will not ask you to send it your personal or account details. If a text, email or call about your account worries you, Chase asks you to contact it using the number on your card or statement.
Most common fake: Fake fraud alert asking you to confirm a large purchase.
Safest check: Do not tap the link; open the Chase app or type chase.com into your browser yourself.
What Chase says
Chase says it will never ask you to send money to yourself, and it will not ask you to send it your personal or account details. If a text, email or call about your account worries you, Chase asks you to contact it using the number on your card or statement. Source: Chase
Common fake Chase messages
- Fake fraud alert asking you to confirm a large purchase
- Text saying your account is locked with a link to sign in
- Caller posing as Chase staff who says your account has been hacked
- Request to move money to a new 'secure' account or send it to yourself with Zelle
- Request to share a one-time passcode to stop a payment
Chase's real web addresses
Genuine Chase links and emails use these domains. Look at the part just before the first single slash: chase.com is real, but chase-support-center.com or chase.com.account-check.top are not.
- chase.com
Scammers can also hide a fake link behind real-looking text. Learn how to read a web address.
How to check a Chase message safely
- Do not tap the link; open the Chase app or type chase.com into your browser yourself
- Call the number on the back of your card or on your statement
- Never send money to yourself or to a 'safe' account because someone told you to
- Treat Zelle, wires and gift cards like cash, since money sent to a scammer is hard to get back
How to report a fake Chase message
- Forward suspicious emails that claim to be from Chase to phishing@chase.com. Official details on chase.com
- Forward the scam text to SPAM (7726) to alert your mobile carrier. Official details on chase.com
- Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov. Official details on reportfraud.ftc.gov
Also report it to the official fraud service in your country. See the worldwide list.
If you clicked, paid or shared details
Act quickly. It makes a difference.
- If you entered card or bank details, call your bank now using the number on your card, and ask them to block the card.
- If you entered a password, change it on the real Chase website or app and turn on two-step verification.
- Expect follow-up calls or messages pretending to help. Never share one-time codes or move money to a "safe account".
- Report the scam, then delete the message.
More help: Bank impersonation and “safe account” scams and what to do after a scam.
Questions people ask
Does Chase send messages asking for payment or personal details?
Chase says it will never ask you to send money to yourself, and it will not ask you to send it your personal or account details. If a text, email or call about your account worries you, Chase asks you to contact it using the number on your card or statement.
How can I check if a Chase message is real?
Do not tap the link; open the Chase app or type chase.com into your browser yourself. Call the number on the back of your card or on your statement. Never send money to yourself or to a 'safe' account because someone told you to. Treat Zelle, wires and gift cards like cash, since money sent to a scammer is hard to get back.
How do I report a fake Chase message?
Forward suspicious emails that claim to be from Chase to phishing@chase.com. Forward the scam text to SPAM (7726) to alert your mobile carrier. Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov.
I clicked a link in a fake Chase message. What should I do?
Don't enter anything else. If you typed card or bank details, call your bank now using the number on your card. If you entered a password, change it on the real website and turn on two-step verification. Then report the message and delete it.
Official sources and further reading
We check our pages against official advice from the organisations themselves and from government agencies.
- How to spot scams (Chase)
- How you can protect yourself (Chase)
- What is smishing (Chase)