In short
Evri says it will never ask you to pay or to reschedule a delivery by text or email, and will never ask you to install an app. Genuine Evri texts show the sender as Evri rather than a mobile number, and the only links are tracking links starting https://evri.link/.
Most common fake: Text asking for a small fee to reschedule a missed delivery.
Safest check: Track your parcel yourself at evri.com/track.
What Evri says
Evri says it will never ask you to pay or to reschedule a delivery by text or email, and will never ask you to install an app. Genuine Evri texts show the sender as Evri rather than a mobile number, and the only links are tracking links starting https://evri.link/. Source: Evri
Common fake Evri messages
- Text asking for a small fee to reschedule a missed delivery
- Email with a generic Dear Customer greeting and an unfamiliar link
- Message urging you to act quickly without giving real parcel details
- Prompt to install an app to track or release a parcel
- Unexpected parcels sent to you as part of a brushing scam
Evri's real web addresses
Genuine Evri links and emails use these domains. Look at the part just before the first single slash: evri.com is real, but evri-support-center.com or evri.com.account-check.top are not.
- evri.com
- evri.link
- hermes-europe.co.uk
- myhermes.co.uk
Scammers can also hide a fake link behind real-looking text. Learn how to read a web address.
How to check a Evri message safely
- Track your parcel yourself at evri.com/track
- Check the text sender shows as Evri, not a mobile number, and emails come from evri.com
- Contact Evri using the details on evri.com, not the numbers or addresses in the message
How to report a fake Evri message
- Forward scam texts to 7726, free on most UK networks. Official details on ncsc.gov.uk
- Forward scam emails to report@phishing.gov.uk. Official details on evri.com
Also report it to the official fraud service in your country. See the worldwide list.
If you clicked, paid or shared details
Act quickly. It makes a difference.
- If you entered card or bank details, call your bank now using the number on your card, and ask them to block the card.
- If you entered a password, change it on the real Evri website or app and turn on two-step verification.
- Expect follow-up calls or messages pretending to help. Never share one-time codes or move money to a "safe account".
- Report the scam, then delete the message.
More help: Fake delivery texts and customs-fee scams and what to do after a scam.
Questions people ask
Does Evri send messages asking for payment or personal details?
Evri says it will never ask you to pay or to reschedule a delivery by text or email, and will never ask you to install an app. Genuine Evri texts show the sender as Evri rather than a mobile number, and the only links are tracking links starting https://evri.link/.
How can I check if a Evri message is real?
Track your parcel yourself at evri.com/track. Check the text sender shows as Evri, not a mobile number, and emails come from evri.com. Contact Evri using the details on evri.com, not the numbers or addresses in the message.
How do I report a fake Evri message?
Forward scam texts to 7726, free on most UK networks. Forward scam emails to report@phishing.gov.uk.
I clicked a link in a fake Evri message. What should I do?
Don't enter anything else. If you typed card or bank details, call your bank now using the number on your card. If you entered a password, change it on the real website and turn on two-step verification. Then report the message and delete it.
Official sources and further reading
We check our pages against official advice from the organisations themselves and from government agencies.
- How to spot and report fraud (Evri)
- Is this Evri text or email genuine? (Evri)
- Scam missed parcel SMS messages (National Cyber Security Centre)