In short
Cash App says it will never ask for your sign-in code or PIN, and anyone who does is not from Cash App. It asks you to report suspicious payments and contacts inside the app itself, where support is available by chat.
Most common fake: Fake Cash App giveaway or cash flip that asks you to pay first.
Safest check: Never share your sign-in code or PIN with anyone, including someone who says they are Cash App support.
What Cash App says
Cash App says it will never ask for your sign-in code or PIN, and anyone who does is not from Cash App. It asks you to report suspicious payments and contacts inside the app itself, where support is available by chat. Source: Cash App
Common fake Cash App messages
- Fake Cash App giveaway or cash flip that asks you to pay first
- Fake support agent asking for your sign-in code or PIN
- Payment sent to you by mistake with a request to send it back
- Fake payment notification email or screenshot
- Job offer that pays you through Cash App then asks for money back
Cash App's real web addresses
Genuine Cash App links and emails use these domains. Look at the part just before the first single slash: cash.app is real, but cash-support-center.com or cash.app.account-check.top are not.
- cash.app
Scammers can also hide a fake link behind real-looking text. Learn how to read a web address.
How to check a Cash App message safely
- Never share your sign-in code or PIN with anyone, including someone who says they are Cash App support
- Open the Cash App app yourself and check your activity feed for real payments
- Get help only through in-app chat or the contact details on cash.app
- Be wary of anyone who asks you to pay a fee to receive money
How to report a fake Cash App message
- Report the payment or account in the app: open the activity feed, select the transaction and tap Report. Official details on cash.app
- Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov. Official details on reportfraud.ftc.gov
Also report it to the official fraud service in your country. See the worldwide list.
If you clicked, paid or shared details
Act quickly. It makes a difference.
- If you entered card or bank details, call your bank now using the number on your card, and ask them to block the card.
- If you entered a password, change it on the real Cash App website or app and turn on two-step verification.
- Expect follow-up calls or messages pretending to help. Never share one-time codes or move money to a "safe account".
- Report the scam, then delete the message.
More help: Prize, lottery and giveaway scams and what to do after a scam.
Questions people ask
Does Cash App send messages asking for payment or personal details?
Cash App says it will never ask for your sign-in code or PIN, and anyone who does is not from Cash App. It asks you to report suspicious payments and contacts inside the app itself, where support is available by chat.
How can I check if a Cash App message is real?
Never share your sign-in code or PIN with anyone, including someone who says they are Cash App support. Open the Cash App app yourself and check your activity feed for real payments. Get help only through in-app chat or the contact details on cash.app. Be wary of anyone who asks you to pay a fee to receive money.
How do I report a fake Cash App message?
Report the payment or account in the app: open the activity feed, select the transaction and tap Report. Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov.
I clicked a link in a fake Cash App message. What should I do?
Don't enter anything else. If you typed card or bank details, call your bank now using the number on your card. If you entered a password, change it on the real website and turn on two-step verification. Then report the message and delete it.
Official sources and further reading
We check our pages against official advice from the organisations themselves and from government agencies.
- Cash App Security (Cash App)
- How to identify scams: red flags and safety tips (Cash App)
- The most common types of scams and how they actually work (Cash App)
- Do you use payment apps like Venmo, CashApp, or Zelle? Read this (Federal Trade Commission)