In short
Most common fake: Fake Cash App giveaway or cash flip that asks you to pay first.
Safest check: Never share your sign-in code or PIN with anyone, including someone who says they are Cash App support.
Where to report it: Report the payment or account in the app: open the activity feed, select the transaction and tap Report.
What Cash App says
Cash App says it will never ask for your sign-in code or PIN, and anyone who does is not from Cash App. It asks you to report suspicious payments and contacts inside the app itself, where support is available by chat. Source: Cash App
Common fake Cash App messages
These are the 5 shapes a fake Cash App message usually takes. They are listed in the order we see them most often, and none of them is something Cash App itself does.
- Fake Cash App giveaway or cash flip that asks you to pay first
- Fake support agent asking for your sign-in code or PIN
- Payment sent to you by mistake with a request to send it back
- Fake payment notification email or screenshot
- Job offer that pays you through Cash App then asks for money back
Cash App's real web addresses
Genuine Cash App links and emails use these domains. Look at the part just before the first single slash: cash.app is real, but cash-support-center.com or cash.app.account-check.top are not.
- cash.app
Scammers can also hide a fake link behind real-looking text. Learn how to read a web address.
How to check a Cash App message safely
- Never share your sign-in code or PIN with anyone, including someone who says they are Cash App support
- Open the Cash App app yourself and check your activity feed for real payments
- Get help only through in-app chat or the contact details on cash.app
- Be wary of anyone who asks you to pay a fee to receive money
How to report a fake Cash App message
- Report the payment or account in the app: open the activity feed, select the transaction and tap Report. Official details on cash.app
- Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov. Official details on reportfraud.ftc.gov
Also report it to the official fraud service in your country. See the worldwide list.
If you clicked, paid or shared details
Act quickly. It makes a difference.
- If you entered card or bank details, call your bank now using the number on your card, and ask them to block the card.
- If you entered a password, change it at cash.app, typed into your browser yourself, and turn on two-step verification. Do not use any link from the message.
- Expect follow-up calls or messages pretending to help, sometimes claiming to be from Cash App security. Never share one-time codes and never move money to a "safe account".
- Report the payment or account in the app: open the activity feed, select the transaction and tap Report, then delete the message.
More help: Prize, lottery and giveaway scams and what to do after a scam.
How to protect yourself next time
Take your details off data broker sites
Scammers buy phone numbers, home addresses and family details from people-search and data broker sites. The less of that is public, the fewer and less convincing the scam messages you get.
Free: You can ask each site to delete your details yourself. In the EU and the UK, data protection law gives you that right.
- Incogni Partner link Sends removal requests to data brokers for you, and keeps sending them.
Keep security software with web protection on your devices
It blocks many known scam and malware websites and warns about dangerous apps. That matters most if you installed an app or "support" tool someone asked you to.
Free: Keep your phone and browser updated, and leave Google Play Protect or Microsoft Defender switched on. Both are free.
- Bitdefender Partner link Security suite for phone and computer with web and scam protection.
Compare the tools that help, and what each costs
Links marked Partner link may earn us a commission, at no cost to you. It never changes our advice, and the free option always comes first. Affiliate disclosure.
Questions people ask
Does Cash App send messages asking for payment or personal details?
Cash App says it will never ask for your sign-in code or PIN, and anyone who does is not from Cash App. It asks you to report suspicious payments and contacts inside the app itself, where support is available by chat.
How can I check if a Cash App message is real?
Never share your sign-in code or PIN with anyone, including someone who says they are Cash App support. Open the Cash App app yourself and check your activity feed for real payments. Get help only through in-app chat or the contact details on cash.app. Be wary of anyone who asks you to pay a fee to receive money.
How do I report a fake Cash App message?
Report the payment or account in the app: open the activity feed, select the transaction and tap Report. Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov.
I clicked a link in a fake Cash App message but did not enter anything. Am I at risk?
Opening a link is far less serious than filling one in. Close it, and if you need your account, reach it by typing cash.app yourself. Clicking does tell the sender your number is live, so expect more messages for a while: report the payment or account in the app: open the activity feed, select the transaction and tap report.
Have you had this one?
Tell other people what the message said and how it reached you. It helps someone recognise it before they tap.
No stories yet. Yours could be the one that warns someone.
Official sources and further reading
We check our pages against official advice from the organisations themselves and from government agencies.
- Cash App Security (Cash App)
- How to identify scams: red flags and safety tips (Cash App)
- The most common types of scams and how they actually work (Cash App)
- Do you use payment apps like Venmo, CashApp, or Zelle? Read this (Federal Trade Commission)