In short
Venmo says nobody at Venmo will contact you to ask for your password or verification code, and it will never ask for remote access to your device, ask you to install another app, or ask you to send money to verify your account. Real Venmo emails greet you by your name rather than a generic greeting, and anything urgent can be found by signing in to the app.
Most common fake: Fake prize or cash reward with a link to claim it.
Safest check: Never share the verification code Venmo texts you with anyone.
What Venmo says
Venmo says nobody at Venmo will contact you to ask for your password or verification code, and it will never ask for remote access to your device, ask you to install another app, or ask you to send money to verify your account. Real Venmo emails greet you by your name rather than a generic greeting, and anything urgent can be found by signing in to the app. Source: Venmo
Common fake Venmo messages
- Fake prize or cash reward with a link to claim it
- Caller posing as Venmo support who asks for your verification code
- Payment from a stranger followed by a request to refund it
- Buyer who sends a fake payment screenshot
- Friend's account asking for money after the profile was changed
Venmo's real web addresses
Genuine Venmo links and emails use these domains. Look at the part just before the first single slash: venmo.com is real, but venmo-support-center.com or venmo.com.account-check.top are not.
- venmo.com
Scammers can also hide a fake link behind real-looking text. Learn how to read a web address.
How to check a Venmo message safely
- Never share the verification code Venmo texts you with anyone
- Open the Venmo app yourself to check for any real account notices
- Check whether the message greets you by your full name, not 'Dear user'
- Use the Help Center on venmo.com instead of phone numbers found in search results or messages
How to report a fake Venmo message
- Forward fake Venmo emails as an attachment, or send a screenshot of the text showing the full phone number, to phishing@venmo.com. Official details on help.venmo.com
- Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov. Official details on reportfraud.ftc.gov
Also report it to the official fraud service in your country. See the worldwide list.
If you clicked, paid or shared details
Act quickly. It makes a difference.
- If you entered card or bank details, call your bank now using the number on your card, and ask them to block the card.
- If you entered a password, change it on the real Venmo website or app and turn on two-step verification.
- Expect follow-up calls or messages pretending to help. Never share one-time codes or move money to a "safe account".
- Report the scam, then delete the message.
More help: Marketplace buyer and seller scams and what to do after a scam.
Questions people ask
Does Venmo send messages asking for payment or personal details?
Venmo says nobody at Venmo will contact you to ask for your password or verification code, and it will never ask for remote access to your device, ask you to install another app, or ask you to send money to verify your account. Real Venmo emails greet you by your name rather than a generic greeting, and anything urgent can be found by signing in to the app.
How can I check if a Venmo message is real?
Never share the verification code Venmo texts you with anyone. Open the Venmo app yourself to check for any real account notices. Check whether the message greets you by your full name, not 'Dear user'. Use the Help Center on venmo.com instead of phone numbers found in search results or messages.
How do I report a fake Venmo message?
Forward fake Venmo emails as an attachment, or send a screenshot of the text showing the full phone number, to phishing@venmo.com. Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov.
I clicked a link in a fake Venmo message. What should I do?
Don't enter anything else. If you typed card or bank details, call your bank now using the number on your card. If you entered a password, change it on the real website and turn on two-step verification. Then report the message and delete it.
Official sources and further reading
We check our pages against official advice from the organisations themselves and from government agencies.
- Reporting Fake or Suspicious Messages or Emails (Venmo)
- Common Scams on Venmo (Venmo)
- Venmo Security (Venmo)
- Do you use payment apps like Venmo, CashApp, or Zelle? Read this (Federal Trade Commission)